Customer value

When I ask why customers like working with me, they say that I’m:

• Thorough: I like to check, check, and check again…
• Reliable: I have never missed a deadline and frequently deliver ahead of schedule.
• Flexible: Working in Agile software development taught me to keep plans flexible and respond to change.
• A good communicator: Timely communication is important to me. I aim to reply the same day, but don’t be surprised if I get back to you within the hour.
• Organised and efficient: Years of working in project management roles developed my skills in planning, risk and dependency management, efficiency and more.

“We have always been very pleased and even impressed by the work Heather has delivered for us. Her communication is clear and to the point, and we always notice that the manuscripts that she has worked on are in a remarkably good state, making the rest of the production process smooth sailing. She has also proven to be flexible and practical when dealing with difficult manuscripts or time restraints. We value her as an editor/proofreader and would be delighted to work with her for many years to come.” – Nina Waegemans, Owl Press

Direct & indirect customers

Include: Brussels Airlines, Bpost, Brainz Magazine, Brussels Museums, City of Ghent, Cruise Times, Ghent University, Geekbot, Kadonation, Kanbanize, SAP, Trade for Development Centre, Waada Group, WFF, as well as publishers BIS, Boeklyn, Borgerhoff & Lamberigts, Plantyn, Pelckmans and Lannoo.

Types of customers

Include: publishers, educational institutes, software solution providers, NGOs, governmental institutes, event agencies, coaches (business & sports), architecture & design studios, travel & tourism service providers…

I also do a lot of work for other translators and editors, copy-writers, etc. who maintain the relationship with the end client. Please email me at hello@heathersills.com if you’d like to work together.